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Service Life Cycle

Service Life Cycle

Service Life Cycle

Buehler is committed to providing industry leading support for our customers. The Service Life Cycle tool is designed to help you understand the support status of your Buehler machines and plan for the future to keep your lab running at optimal efficiency.
Full Support
(In Production)
 
 

Products in this phase are actively being produced and sold by Buehler and individual machines may be under warranty or out of warranty depending on the timing. These products are fully supported by our global service organization including technical support, parts, software updates and preventative maintenance.
 
 
 

Continued Support
(Out of Production)

Products in this phase are no longer being produced or sold by Buehler and individual machines may be under warranty or out of warranty depending on the timing. Our global service organization continues to support these products including technical support, parts, software updates and preventative maintenance. This phase typically lasts 5 years from the end of production.

Best Effort Support
(Out of Production)

Products in this phase are no longer being produced or sold by Buehler and individual machines are out of warranty. Our global service organization will continue to provide technical support for these products on a best effort basis. Software upgrades and parts may be available on a limited basis. This phase typically lasts 10 years from the end of production.
 
 

How can I plan ahead to keep my lab operating at peak performance?
Full Support (In Production)
  • Products in this stage are actively being produced and sold by Buehler. Buehler’s service organization provides full support for these machines including preventative maintenance, technical support, parts and software updates.
  • Recommendation: While these machines are in active production, Buehler is continually innovating and introducing new products. Labs should continue to assess their own needs and consider upgrading to a newer machine that may help improve the lab beyond the current performance.
Continued Support (Out of Production)
  • Products in this stage are no longer being produced or sold by Buehler. Buehler’s service organization continues to provide support for these machines including preventative maintenance, technical support, parts and software updates.
  • Recommendation: Act now to ensure stability in your laboratory. New solutions are available from Buehler that incorporate the latest innovations to provide improved efficiency, increased reliability and simpler user experiences. Begin planning to upgrade your equipment by checking out the latest innovations from Buehler or reaching out to our sales team who is available to assist you with planning for the future.
Best Effort Support (Out of Production)
  • Products in this stage are no longer sold by Buehler and all machines are out of warranty. Buehler’s service organization will continue to support these products on a best effort basis. Limited technical support, parts and updates may be available depending on the product.
  • Recommendation: It is time to upgrade your lab. While Buehler will continue to support on a best effort basis, there is a risk that a machine cannot be repaired resulting in downtime or decreased output in your lab. Reach out to our sales team today to learn more and begin the process of selecting the best solution for your lab.
What stage is my machine currently in?
Below is a table listing the current stage for many Buehler machines. If you don’t see your machine listed below, please reach out to the Buehler Service team who can assist you with the information.
The status below refers to Buehler’s ability to repair these machines. Buehler offers calibration services for many hardness testers including older models. Please contact Buehler Service to learn about calibration services.
Machine Name Product Segment Full Support
(In Production)
Continued Support
(Out of Production)
Best Effort Support
(Out of Production)
AbrasiMatic 300 Sectioning Full Support
AbrasiMet M Sectioning Full Support
AbrasiMet XL Pro Sectioning Full Support
Delta Manual Sectioning Full Support
IsoMet 1000 Sectioning Full Support
IsoMet High Speed Sectioning Full Support
IsoMet Low Speed Sectioning Full Support
PetroThin Sectioning Full Support
AbrasiMatic 450 Sectioning Continued Support
AbrasiMet 250 Sectioning Continued Support
Delta Large Sectioning Continued Support
Delta Medium Sectioning Continued Support
IsoMet 4000/5000 Sectioning Continued Support
AbrasiMatic Sectioning Best Effort Support
AbrasiMet Sectioning Best Effort Support
AbrasiMet 2 Sectioning Best Effort Support
IsoMet Sectioning Best Effort Support
IsoMet 2000 Sectioning Best Effort Support
IsoMet Plus Sectioning Best Effort Support
IsoMet Plus Sectioning Best Effort Support
Lapro Saw Sectioning Best Effort Support
OscillaMet Sectioning Best Effort Support
PetroTrim Sectioning Best Effort Support
Powerfeed Trim Saw Sectioning Best Effort Support
Powermet 1 & 2000 Sectioning Best Effort Support
PowerMet 1000 Sectioning Best Effort Support
PowerMet 3000 Sectioning Best Effort Support
PowerMet 5000 Sectioning Best Effort Support
PowerMet I Sectioning Best Effort Support
SamplMet Sectioning Best Effort Support
Cast n Vac 1000 Mounting Full Support
SimpliMet 4000 Mounting Full Support
SimpliVac Mounting Full Support
Cast n Vac Mounting Continued Support
SimpliMet 2 Mounting Continued Support
SimpliMet 3000 Mounting Continued Support
SimpliMet XPS1 Mounting Continued Support
PneuMet I Mounting Best Effort Support
SimpliMet 1000 Mounting Best Effort Support
SimpliMet 2000 Mounting Best Effort Support
Solid State Heaters Mounting Best Effort Support
Specimen Mount Press Mounting Best Effort Support
AutoMet 250 Grinding and Polishing Full Support
AutoMet 300 Grinding and Polishing Full Support
EcoMet 30 Grinding and Polishing Full Support
ElectroMet 4 Grinding and Polishing Full Support
EnvironMet System Grinding and Polishing Full Support
MiniMet 1000 Grinding and Polishing Full Support
PlanarMet 300 Grinding and Polishing Full Support
PoliMat 2 Grinding and Polishing Full Support
VibroMet 2 Grinding and Polishing Full Support
EcoMet 250 Grinding and Polishing Continued Support
EcoMet 250 Pro Grinding and Polishing Continued Support
EcoMet 300 Grinding and Polishing Continued Support
EcoMet 300 Pro Grinding and Polishing Continued Support
HandiMet 2 Grinding and Polishing Continued Support
MetaServ 250 Grinding and Polishing Continued Support
MetaServ 250 & Vector Grinding and Polishing Continued Support
MetaServ 250 & Vector LC Grinding and Polishing Continued Support
SurfMet I Grinding and Polishing Continued Support
Vanguard Grinding and Polishing Continued Support
AutoMet 2 Grinding and Polishing Best Effort Support
AutoMet 3 Grinding and Polishing Best Effort Support
DataMet Grinding and Polishing Best Effort Support
DuoMet Grinding and Polishing Best Effort Support
EcoMet 3 Grinding and Polishing Best Effort Support
EcoMet 4 Grinding and Polishing Best Effort Support
EcoMet 5 Grinding and Polishing Best Effort Support
EcoMet 6 Grinding and Polishing Best Effort Support
ElectroMet Grinding and Polishing Best Effort Support
EuroMet I Grinding and Polishing Best Effort Support
FibrMet Grinding and Polishing Best Effort Support
Low Speed P/G Grinding and Polishing Best Effort Support
MetaServ Grinding and Polishing Best Effort Support
MiniMet Grinding and Polishing Best Effort Support
MotoPol 2000 Grinding and Polishing Best Effort Support
MPC 2000 Grinding and Polishing Best Effort Support
PetroLap Grinding and Polishing Best Effort Support
PetroPol Grinding and Polishing Best Effort Support
PoliMet I Grinding and Polishing Best Effort Support
PowerPro 3000 Grinding and Polishing Best Effort Support
PowerPro 4000 Grinding and Polishing Best Effort Support
PowerPro 5000 Grinding and Polishing Best Effort Support
PowerPro 5000 Grinding and Polishing Best Effort Support
PowerPro Plus Grinding and Polishing Best Effort Support
PWB Met Router Grinding and Polishing Best Effort Support
Standard Polisher Grinding and Polishing Best Effort Support
SuperMet Grinding and Polishing Best Effort Support
Wilson BH3000 Hardness Testing Full Support
Wilson Rockwell 2000 Hardness Testing Full Support
Wilson Rockwell 574 Hardness Testing Full Support
Wilson UH4000 Hardness Testing Full Support
Wilson VH1102/1202 Hardness Testing Full Support
Wilson VH1150 Hardness Testing Full Support
Wilson VH3100 Hardness Testing Full Support
Wilson VH3300 Hardness Testing Full Support
Wilson 402MVD Hardness Testing Continued Support
Wilson 432/452SVD Hardness Testing Continued Support
Wilson Briro Hardness Testing Continued Support
Wilson Tukon 1102/1202 Hardness Testing Continued Support
Wilson UH250 Hardness Testing Continued Support
Wilson UH930 Hardness Testing Continued Support
Tukon 2500 Hardness Testing Best Effort Support
Wilson 600MRD Hardness Testing Best Effort Support
Wilson Tukon 2100 Hardness Testing Best Effort Support
MicroMet 1, 3, 4 Hardness Testing Best Effort Support
MicroMet 2000/2100 Series Hardness Testing Best Effort Support
MicroMet 5100 Series Hardness Testing Best Effort Support
MacroMet Hardness Testing Best Effort Support
Tukon 2100 Hardness Testing Best Effort Support
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